General terms and conditions

The present General terms and conditions, published on the website www.pulec.com under the rubric “General terms and conditions”, follow the Slovenian Consumer protection act, Personal data protection act, and the EU General data protection regulation. They set out the conditions of the use of this website and the conditions for the purchase of products in the webstore of the Pulec Estate, available at www.pulec.com (hereafter: webstore) and managed by Mitja Pulec, Plešivo 38a, 5212 Dobrovo.

The masculine gender is used in this text without prejudice for the sake of conciseness.

The supplier hereby informs his customers that when they buy his products in the webstores of other suppliers mentioned on subpages and sections of this website, they are bound by the general terms and privacy policies of those suppliers.

The webstore sells to private individuals and to Slovenian legal entities.

“The buyer” or “the user” referred to in these general terms is any person who chooses to buy products in the webstore of the Pulec Estate or who uses or visits the website www.pulec.com.

By using the website www.pulec.com, the user accepts, and agrees with, all the provisions of these General terms and conditions and with the Privacy and cookie policy, and confirms that he has been acquainted with their complete texts.

The user is bound by the General terms and conditions in force on the day of his visit of the website www.pulec.com or on the day he placed his order.

Mitja Pulec commits to provide the buyer the following information before being bound by contract:

  • Information on the supplier.
  • Contact information, so that the user can communicate with the supplier quickly and efficiently.
  • Crucial information on the products.
  • Information on the availability of the products.
  • Prices of products, value of the VAT, and delivery fees.
  • Information on the payment options.
  • Information on delivery.
  • Time limits of the offer (if relevant).
  • The deadline by which the buyer can withdraw from the contract, and conditions for withdrawal.
  • Explanation of the procedures for lodging complaints.

 

  1. INFORMATION ON THE SUPPLIER

Supplier and his address:

Mitja Pulec, Plešivo 38a, 5212 Dobrovo, Slovenia

Tax ID number: SI23776641

Telephone number: 00386 41 775 958

E-mail: info@pulec.com

 

  1. ESSENTIAL CHARACTERISTICS OF INDIVIDUAL PRODUCTS AND PRICES

Essential characteristics of individual products and their prices are described with each product available in the webstore of the Pulec Estate. All prices include the VAT.

 

  1. REGISTRATION

User registration is not necessary. However, when making a purchase it is necessary to provide some personal information that is needed in order to fulfil and deliver the order: name, surname, e-mail, phone number (optional), street, postal code, town and country, as well as payment type (pro forma invoice, PayPay, bank card).

 

  1. ORDERS

Ordering procedure is described below.

 

  1. POSSIBILITY TO CHANGE AN ORDER

A buyer can change an order until the moment the supplier sends him the order confirmation by e-mail to the address that the buyer entered in the order. Changes are no longer possible after the supplier’s final confirmation of the order.

 

  1. SHIPPING

Products that are in stock will be shipped within 2-3 working days, counted from the day of the supplier’s final confirmation of the order. When ordering with a pro forma invoice, the supplier must also receive the full payment before he ships the purchased goods.

Products will be delivered by our contracted delivery services. The buyer will be billed the shipping costs according to our pricelist:

Delivery fees for 0.75 l bottles (in €, VAT included)

CountryUp to 6 bottlesUp to 12 bottles
Austria 19.90 24.90
Belgium 22.70 25.50
The Czech Republic 29.40 32.70
Denmark 24.70 29.00
Estonia 36.60 32.20
France 32.90 35.10
Italy 26.10 28.60
Hungary 29.30 33.00
Germany 22.20 26.10
The Netherlands 21.80 26.80
Poland 29.80 33.00
Slovakia 40.20 45.80
Slovaška 29.90 33.10
Spain 37.20 42.20
Sweden 36.50 42.20
Great Britain 32.60 38.10
Slovenia 10.20 13.00

For orders of more than twelve 0.75 l bottles, the appropriate sum of delivery fees as stated in the pricelist is calculated.

Examples:

  • Delivery fee when ordering between 13 to 18 bottles is the same as the sum of the delivery fee for 12 bottles and the delivery fee for 6 bottles.
  • Delivery fee when ordering between 19 to 24 bottles is two times multiple of the delivery fee for 12 bottles.

Delivery is free for orders in the values above those stated in the table “Free delivery”, which are determined for each country separately.

Delivery fees for 0.375 l and 1.5 l bottles (in €, VAT included)

CountryUp to 6 bottles
Austria 19.90
Belgium 22.70
The Czech Republic 29.40
Denmark 24.70
Estonia 36.60
France 32.90
Italy 26.10
Hungary 29.30
Germany 22.20
The Netherlands 21.80
Poland 29.80
Slovakia 40.20
Slovaška 29.90
Spain 37.20
Sweden 36.50
Great Britain 32.60
Slovenia 10.20

For orders of more than three 1.5 L bottles, the appropriate sum of delivery fees as stated in the pricelist is calculated.

Examples:

  • Delivery fee when ordering between 4 to 6 bottles is two times multiple of the delivery fee for 3 bottles.
  • Delivery fee when ordering between 7 to 9 bottles is three times multiple of the delivery fee for 3 bottles.
  • Delivery is free for orders in the values above those stated in the table “Free delivery”, which are determined for each country separately.

Delivery fees for 1.5 l bottles in a wooden case are the same as the delivery fees for regular 1.5 l bottles.

Delivery fees for 3 l bottles (in €, VAT included)

Country1 bottle in a wooden case
Austria 15.90
Belgium 18.50
The Czech Republic 26.60
Denmark 21.20
Estonia 34.00
France 28.10
Italy 22.70
Hungary 25.00
Germany 18.90
The Netherlands 18.20
Poland 25.90
Slovakia 36.20
Slovaška 26.20
Spain 32.00
Sweden 32.20
Great Britain 26.80
Slovenia 8.00

For 3 l bottles in wooden cases, the delivery fees are calculated according to the pricelist.

Examples:
Delivery fee for an order of 2 bottles is two times multiple of the delivery fee for 1 bottle

Delivery fee for an order of 3 bottles is three times multiple of the delivery fee for 1 bottle

Delivery is free for orders in the values above those stated in the table “Free delivery”, which are determined for each country separately.

 

Delivery is free for orders above the values stated below (in €, VAT included)

Delivery is free for orders above:

Country1 bottle in a wooden case
Austria 240.00
Belgium 255.00
The Czech Republic 330.00
Denmark 290.00
Estonia 330.00
France 350.00
Italy 290.00
Hungary 330.00
Germany 270.00
The Netherlands 270.00
Poland 330.00
Slovakia 460.00
Slovaška 340.00
Spain 430.00
Sweden 430.00
Great Britain /
Slovenia 100.00

When ordering bottles of different volumes, the delivery fees are calculated according to the delivery fees for each bottle volume.

Orders to Croatia can be made directly with our Croatian importer.

Handling and packaging are included in the price.

We deliver on the territory of the Republic of Slovenia and to other European Union member states. For deliveries outside of the EU, please inquire at info@pulec.com.

If products cannot be delivered within the above time limits, we will immediately inform the buyer of the delay by using the contact information he provided when submitting his order.

 

  1. PAYMENT TERMS

Products can be paid:

  • by using the pro forma invoice: the order will be shipped within 2-3 days after receiving the full payment;
  • by PayPay;
  • by credit card (Visa, Mastercard).

 

  1. SECURITY AND PRIVACY

The supplier commits to protect, collect, and process all personal data according to the relevant legislation. Personal data is collected and processed according to the Privacy policy.

 

  1. PROHIBITION OF SALE OF ALCOHOLIC BEVERAGES TO MINORS

The sale of alcoholic beverages to minors is forbidden by law. Buyers must therefore be at least 18 years old at the time of purchase, which they confirm during purchase by clicking in the relevant field.

 

  1. WITHDRAWAL FROM CONTRACT

As any consumer, the buyer has the right to withdraw from the contract without giving any reason for his decision. The buyer must inform the supplier of his decision to withdraw from the contract and to return the purchased products within 14 days after the receipt of ordered products. He must do so in writing by contacting the supplier at info@pulec.com or by standard post.

The buyer carries the shipping costs for the return of products to the supplier. The returned products must be sent to the supplier’s address undamaged, unopened, and in their original packaging.

 

  1. PURCHASE PROCEDURE

 

a) Step 1 – Shopping basket
The shopping basket icon is located in the top right corner of the website www.pulec.com. Clicking on the icon displays the products that the buyer has placed in it while browsing.

If the buyer wishes to remove a product from the shopping basket, he can do so by clicking on the “X” next to the name of product.

After that, he can continue shopping by clicking on the icon “Continue shopping”, and thus retain the quantity and contents of any previously added articles in the basket.

 

b) Step 2 – Payment information
In this step, the buyer must provide the payer’s contact information that is required for the receipt (the billing address). The required information is the following: name, surname, e-mail, street, postal code, town, country. The phone number is not required, but it is recommended for easier communication during the processing of the order. For legal entities (only valid for those based in Slovenia) the buyer must also enter the official name and the tax ID number.

The buyer can enter a separate address for delivery. In this case, he selects the option “Use a different address for delivery” and enters the address to which he wants the products delivered. If he does not choose this option, the delivery address will be the same as the billing address.

Before continuing to the next step of purchase confirmation, the buyer must also agree to the General terms and conditions of the webstore.

In the next step, the buyer selects the payment type. He can choose from the following:

  • payment upon a pro forma invoice,
  • PayPal payment,
  • credit card payment.

If at this stage the buyer wishes to return to the previous step, he can do so by clicking on the button “Preliminary step”. By clicking on the “Next step” button, the buyer continues to the final step of the purchase procedure.

 

c) Order confirmation
Depending on the selected payment option, the website provides the following:

 

c1) Payment upon a pro forma invoice

Buyers who opt for payment upon a pro forma invoice will see the confirmation message in which we thank them for the order and ask them to settle the invoice that they received on the provided e-mail address by the payment deadline. The message also contains the information that they can call us at 00386 41 775 958 or at 00386 41 775 120 or write to us at info@pulec.com if they need any further information.

 

c2) Payment by Paypay

Buyers who wish to pay by PayPal will be redirected to an external service (paypay.com), where they will sign-in their PayPay account with their username and password and confirm the payment. With this, the purchase will be concluded. The buyer will see a confirmation message on the website and also receive an e-mail with the confirmation of their purchase. In the confirmation message, we will also inform the buyer that he can contact the supplier for additional information at 00386 41 775 958, at 00386 41 775 120 or at info@pulec.com.

 

c3) Payment with credit card

Buyers who wish to pay with a credit card will be redirected to an external service (stripe.com), where they will enter their credit card information in the appropriate fields and confirm the payment. With this, the purchase will be concluded. The buyer will see a confirmation message on the website and also receive an e-mail with the confirmation of their purchase. In the confirmation message, we will also inform the buyer that he can contact the supplier for additional information at 00386 41 775 958, at 00386 41 775 120 or at info@pulec.com.

 

d) Shipment of products

The products will be handled and shipped within the agreed deadline to the buyer’s address. In case when the delivery deadline is unexpectedly prolonged by more than 5 (five) days, the supplier will inform the buyer of this delay by phone, by e-mail or by standard mail.

 

  1. CONTRACT

The contract comes into effect when the buyer agrees with the General terms and conditions, when he confirms that he is over the age of majority, and when he receives the order confirmation message. The language of the contract is Slovenian. These General terms and conditions are part of the contract.

 

  1. CLIENT IDENTIFICATION

To make sure that the products are delivered to the right person or entity, the supplier or the authorized delivery service reserves the right to verify the identity of the recipient in an appropriate manner (by asking to see a personal ID with a photograph).

 

  1. E-NEWSLETTER

By subscribing to our electronic newsletter, the user subscribes to receive Pulec Estate’s newsletter. The user who subscribes to the newsletter allows, and agrees to, the use of their e-mail address for the purposes of informing him of the news, offers, discounts, and promotional activities, and for statistical processing. The user’s e-mail address is stored until the user unsubscribes from the newsletter. The user can unsubscribe from the newsletter at any time.

 

  1. OUT-OF-COURT DISPUTE SETTLEMENT

The initiator will strive to settle any potential dispute out of court.

The web service for consumer dispute settlement can be accessed at https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN

 

  1. RESPONSIBILITY FOR MATERIAL DEFECTS

The supplier is responsible for material defects according to the Slovenian Consumer protection act.

 

  1. APPLICABLE LAW AND JURISDICTION

The legal relations between the buyers and the supplier are regulated by the consumer protection legislation of the Republic of Slovenia and the European Union. Any disputes shall be settled amicably. Failing that, the disputes will be handled by the court of Nova Gorica, which has the material jurisdiction in such cases, or another legally competent court.

 

  1. LEGAL NOTICE

All rights for all the pages of www.pulec.com are reserved. All information and material, both texts and images, on the pages of www.pulec.com are, in the legally permitted framework, subject to copyright or other types of intellectual property protection, and belong to Mitja Pulec or his partners who provided content for the website www.pulec.com.

The user can use the contents of the pages of www.pulec.com solely for personal use. Any other types of use of the content of www.pulec.com is forbidden. The information and material, published on www.pulec.com, cannot be copied, reproduced or distributed in any other way for commercial purposes without prior written consent by Mitja Pulec.

Stay in touch

 sign up for the newsletter

Contacts

Radko & Mitja Pulec
Plešivo 38a, 5212 Dobrovo
Goriška brda, Slovenija

m 00386 41 775 958
m 00386 41 775 120
e info@pulec.com

Prejemnik podpore iz
Programa razvoja podeželja RS 2014 - 2020

Information

Social media

The Minister of Health warns:
consumption of alcohol may be harmful to your health.

How to reach us

Get directions
chevron-down linkedin facebook pinterest youtube rss twitter instagram facebook-blank rss-blank linkedin-blank pinterest youtube twitter instagram